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Exam : Apple 9L0-004
Title : Apple Desktop Service Exam


1. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A. Lay the product on its side so it will not fall over.
B. Update the product's firmware to the latest version.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Answer: D

2. A Power Mac G4 (FW 800) boots but produces no startup chime. You have disconnected external microphones and speakers, verified the volume setting and that mute is not checked. What is the next recommended step to resolve this issue?
A. Reset Parameter RAM.
B. Replace the internal speaker.
C. Replace the main logic board.
D. Update to the latest version of Mac OS X.
Answer: A

3. Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for replacing a processor?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Answer: C

4. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Discussions
B. Service News
C. User's manual
D. Service manual
Answer: D

5. You require additional information about a specific problem with a customer's Power Mac G Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User's manual
D. Knowledge Base
Answer: D

6. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?
A. Downloads
B. Discussions
C. User manual
D. Service manual
Answer: C

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