It is well known that EXIN Inc Certification EX0-101 - EX0-101 exam test is the hot exam of EXIN,Inc certification. pass4line offer you all the Q&A of the EX0-101 real test . It is the examination of the perfect combination and it will help you pass EX0-101 exam at the first time!

The EXIN Inc Certification EX0-101 Questions and Answers as well as our other EXIN Inc Certification EX0-101 exam training tools are not only priced to be easy on your budget - but each one is also backed with our guarantee. pass4line guarantees that after using our Cisco certification training tools, you will be prepared to take and pass your EXIN Inc Certification EX0-101 exam.

Our on-site online training experts create all of the EXIN,Inc EX0-101 exam products available through pass4line. Our main goal is to get your certified with a firm understanding of the core material. Whereas other online distributors only concern themselves with helping you obtain the paper, we strive to educate the certification candidate and better prepare them for their IT career.

Why choose pass4line EX0-101 braindumps

Quality and Value for the EX0-101 Exam
100% Guarantee to Pass Your EX0-101 Exam
Downloadable, Interactive EX0-101 Testing engines
Verified Answers Researched by Industry Experts
Drag and Drop questions as experienced in the Actual Exams
Practice Test Questions accompanied by exhibits
Our Practice Test Questions are backed by our 100% MONEY BACK GUARANTEE.

　
　
Exam : EXIN EX0-101
Title : ITIL Foundation v.3 Certification


1. Who owns the specific costs and risks associated with providing a service?
A. The Service Provider
B. The Service Level Manager
C. The Customer
D. The Finance department
Answer: A

2. Which of the following is NOT a valid objective of Problem Management?
A. To prevent Problems and their resultant Incidents
B. To manage Problems throughout their lifecycle
C. To restore service to a user
D. To eliminate recurring Incidents
Answer: C

3. Contracts are used to define:
A. The provision of IT services or business services by a Service Provider
B. The provision of goods and services by Suppliers
C. Service Levels that have been agreed between the Service Provider and their Customer
D. Metrics and Critical Success Factors (CSFs) in an external agreement
Answer: B

4. Which of the following are types of communication you could expect the functions within Service Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
Answer: D

5. Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the Service Desk for service requests
B. Web front-end
C. Menu-driven range of self help and service requests
D. A direct interface into the back-end process-handling software
Answer: A

6. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
A. Return On Investment (ROI), Value On Investment (VOI), quality
B. Strategic, tactical and operational
C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D. Technology, process and service
Answer: D

7. How many people should be accountable for a process as defined in the RACI model?
A. As many as necessary to complete the activity
B. Only one - the process owner
C. Two - the process owner and the process enactor
D. Only one - the process architect
Answer: B

8. Availability Management is responsible for availability of the:
A. Services and Components
B. Services and Business Processes
C. Components and Business Processes
D. Services, Components and Business Processes
Answer: A